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Size-Wise Selection

  • Hamare toys 100% natural aur non-toxic materials se bane hain, jo birds ke liye mukammal mehfooz hain.

  • Hamare stands aur ladders birds ko harkat mein rakhte hain, jo unki jismani tawana'i aur behtareen exercise ke liye lazmi hain.

  • Ye toys parindo ki zehni salahiyat ko barhate hain aur unhe sara din masroof rakh kar stress aur boredom se bachate hain.

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Premium Collection

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Customer Care

Contact Us

Hamein khushi hai ke aapne SM Pet Arena ka intekhab kiya! Agar aapko apne order, products, ya birds ki care se mutaliq koi bhi sawal poochna ho, to hum aapki madad ke liye hazir hain.

WhatsApp: +92 3421276574

Email: sandmstore.08@gmail.com

Humein Kyun Contact Kar Sakte Hain?

Order Tracking: Agar aap apne parcel ka status janna chahte hain.

Product Inquiry: Agar aapko samajh nahi aa raha ke aapke bird (Finch, Budgie, ya Parrot) ke liye konsa toy behtar hai.

Return & Exchange: Agar aapko 7-day return policy ke mutabiq koi item wapas karna ho.

Bulk Orders: Agar aap wholesale ya bulk mein toys lena chahte hain.

Return Policy

SM Pet Arena par humari koshish hai ke aap apne purchase se 100% mutmain hon. Agar aapko koi masla darpesh hai, to humari policy niche di gayi hai:

1. Return Window

Humari return policy 7 din tak mahdood hai.

Item wasool karne ke 7 din ke andar aap return request kar sakte hain.

2. Eligibility Criteria

Toy ya accessory bilkul naya or unused hona chahiye.

Item usi halat mein ho jaisa aapne wasool kiya tha.

Item apni original packaging mein hona chahiye.

3. Return Kaise Start Karein?

Return process shuru karne ke liye aap humse rabta kar sakte hain:

Email: sandmstore.08@gmail.com

WhatsApp: +92 3421276574

Return Address: House L-25 Sector 11/K Sanobar Cottage, North Karachi, Karachi.

4. Return Shipping

Agar item defective hai, damaged hai, ya galat item bhej diya gaya hai, to foran humse rabta karein taake hum masle ko hal kar sakein.

Agar aap item pasand na aane ki wajah se return kar rahe hain, to return courier ki charges customer ko khud bardasht kare honge.

6. Refunds

Aapka returned item milne aur check karne ke baad hum aapko inform karenge ke refund approve hua hai ya nahi.

Approve hone ki surat mein, refund ki raqam aapke original payment method par 10 business days ke andar bhej di jayegi.

Shipping Policy

SM Pet Arena par humari koshish hoti hai ke aapke pyare parindon ke toys aur accessories sahi salamat aur jald az jald aap tak pahonchein.

1. Delivery Charges

Free Shipping: Agar aapka total order value Rs. 1000 ya us se zyada hai, to delivery bilkul FREE hogi.

Standard Shipping: Rs. 1,000 se kam ke orders par Rs. 200 (Standard Delivery Charges) apply honge.

2. Delivery Time

Courier : Leopards Courier Service

Handling time is 1-3 business days.

Delivery time is 1-3 business days after handling time.

Note: Door-daraz ilaqon mein 1-2 din mazeed lag sakte hain.

3. Cash on Delivery (COD)

Hum pure Pakistan mein Cash on Delivery ki sahulat faraham karte hain. Aap apna parcel wasool karte waqt payment rider ko de sakte hain.

4. Order Tracking

Jaise hi aapka order ship hoga, aapko SMS ya Email ke zariye inform kar diya jayega. Aap kisi bhi waqt humare WhatsApp number par contact karke apne order ka status jaan sakte hain.